xbox and netflix
It appears that my blogger is broken. I will have to do my whining and bitching over here until I figure out how to repair it. The following is a communications to Microsoft.
Hello, I have just purchased an Xbox360 60GB model. I think I may have jumped the gun on purchasing the xbox because the whole reason I bought an xbox instead of another product was because of some hype I found floating around on the Internet about being able to stream my Netflix to my xbox.
This is partly my fault for not researching it further before investing my money. However, I am still extremely disappointed that I will not be able to participate in this venture because netflix tells me that the functionality may not be ready until late fall.
I am young and impatient and desperately in need of a more promising solution for the consumption of my media. Streaming is the only way to go. Digital and physical storage are both bulky, costly, and a pain in the butt to manage.
I was under the impression that the xbox360 would be the answer to my needs. At this point in time I feel differently. If there is anyone who could provide me with any more information about what is going on with the partnership between netflix and Microsoft I would very much appreciate hearing from them.
Until then, I feel I may be forced to find a different solution to my media and gaming needs. The Xbox360 right now is not fulfilling my wants and I really could use that investment toward a more practical solution that would better fit my needs.
This is an opportunity for Microsoft to shine and set an example in customer service. My *minimum* expectations are that I will receive a reply from somebody who can at least smooth talk me into being happy with what I already have but I fully expect that this issue immediately be escalated past your first level of support as I doubt Microsoft has given them the tools to resolve my issue.
One of two things can happen here. I can be contacted by somebody with greater lee-way in dealing with unsatisfied customers or I can receive an auto response or template email telling me marketing information about the netflix deal. I will change from an unsatisfied customer to a passionately angry customer if the second of the two is what happens.
I hope for the best and I would have faith that Microsoft will want me as a customer enough that some care will be shown in handling this situation.
Thank you for your time, Holden Caulfield (yes, it is an alias)
this email was sent through the E-mail live support feature found on help.xbox.com/eform
this email can also be found at :
http://keldwud.blogspot.com/2008/08/xbox360-and-netflix.html
the blogspot link seems to be causing issues. I’ll fix later.
August 19th, 2008 at 7:07 am
Thank you for submitting your issue to Support.
Your Support Ticket Number:1076412740
For reference, please print this page or write down your support ticket number. Use this number when communicating with Support about this issue.To make sure that you can receive a reply from Microsoft, add the “microsoft.com” domain to your e-mail “safe list”. If you do not receive a response in your “inbox” within 2 business days, check your “bulk mail” or “junk mail” folders.
August 19th, 2008 at 7:39 am
Thank you for waiting. In order to further assist you, we have given you another Support Ticket Number: 3984019283847. In order to expedite inquiries, please memorize this number just in case we try to contact you. If you do not include this number in email or phone conversation, we will not be able to help you. Please send any inquiries about our Personal Information Support System (PISS) to no_reply@microsoft.com. Please be assured that one of our caring representatives will be contacting you shortly, most likely by sending a generic email or by reading from a script and following a diagram tree that solves about 75% of all our customer’s problems. Note that we cannot be held responsible for any problems that cannot be solved by our diagram tree. If you would like to receive further support by a knowledgeable representative, we will happily assist you for a nominal fee of $39.95 + $3.27/minute. Your satisfaction is of the utmost importance to us, and so please be sure to have your credit card ready for efficient processing. Thank you again for contacting Microsoft, and we look forward to hassling you soon!
August 20th, 2008 at 10:36 am
Hello Holden,
Thank you for writing Xbox Customer Support!
As I understand, you have just purchased an Xbox360 60GB model because of some advertisement about being able to stream Netflix to Xbox 360 consoles.
We appreciate your inquiry and we are glad to be of help.
Netflix is launching in Fall (Autumn) 2008 in the US with 10,000 film titles available for almost instant playback. This will be available to Xbox LIVE Gold members, who are Netflix subscribers, at no additional cost.
At E3, we announced the addition of Constantin Film and MGM to our VideoStore offering in Europe. We’re not announcing a deal similar to Netflix in Europe, but are always looking to build on the success of the current Xbox LIVE VideoStore offerings.
The new Xbox 360 dashboard update will be made available free on Xbox LIVE in Fall (Autumn) 2008 to all Xbox 360 LIVE connected consoles.
You may also visit this links for further information:
http://www.xbox.com/en-US/community/events/e32008/default.htm
http://www.xbox.com/en-US/community/events/e32008/articles/0714-netflixteamup.htm
If you need to reply to this e-mail, please reply ‘with history’ (include any previous e-mail) so we can expedite our service to you.
You may call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we’ll be happy to help you. We are open everyday from 6am to 10pm PST.
To expedite service, please provide Service Request Number 1076412740 when you call.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Sincerely,
Henry
Xbox Customer Care Team